SALE 25% OFF on orders over $69. Offer ends 11/29. Please enjoy "Free Delivery" and returns within the US on orders over $100 SALE 25% OFF on orders over $69. Offer ends 11/29. Please enjoy "Free Delivery" and returns within the US on orders over $100

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info@susanyin.com
Store info

We'd love to hear from you! Please contact us using the form below for any questions or comments.

We'd love to hear from you! Please contact us using the form below for any questions or comments.

Delivery

 

US

ALL US ADDRESS ORDERS WILL BE SHIPPED VIA USPS FIRST CLASS  (4-7 DAYS) FOR $8

FREE USPS FIRST CLASS  SHIPPING ON ALL ORDERS $100 OR ABOVE

OVERNIGHT SHIPPING IS AVAILABLE AS AN OPTION AT THE CHECKOUT FOR $29

 

WE OFFER  WORLDWIDE SHIPPING AS OUTLINED BELOW

WE DO NOT CURRENTLY SHIP TO RUSSIA

 

CANADA

ECONOMY INTERNATIONAL (7-14 DAYS)  $29

EXPRESS INTERNATIONAL (2-5 DAYS) $39

 

UNITED KINGDOM

ECONOMY INTERNATIONAL (7-14 DAYS)  $29

EXPRESS INTERNATIONAL (2-5 DAYS) $39

 

EUROPE

ECONOMY INTERNATIONAL (7-14 DAYS)  $29

EXPRESS INTERNATIONAL (2-5 DAYS) $39

 

AUSTRALIA & NEW ZEALAND

ECONOMY INTERNATIONAL (7-14 DAYS)  $35

EXPRESS INTERNATIONAL (2-5 DAYS) $55

 

CHINA/HK/JAPAN/SINGAPORE/UAE/REST OF WORLD

EXPRESS INTERNATIONAL (3-7 DAYS) $75

 

“PRE-ORDER" item, your order will ship once the items on your order are available.

How much duty and taxes are charged on international orders?

We currently ship all items Delivery Duty Unpaid (DDU).
Duties (or Customs tariffs) are set by the destination country customs authorities.

If the customer refuses the delivery due to the import duties and fees, taxes and any other charges and fees, the package will either be destroyed or returned to it’s sender, in those cases, any additional fee occurred will be the responsibility of the customer and original order will NOT be refundable.

If you require further assistance, please contact info@susanyin.com

TRACK AN ORDER

Once your order has shipped, you will receive an email containing your order details and tracking number, which you can use to track your order online. If you are registered with Susan Yin, you can track the status of your delivery by signing into your account and selecting "My Account", followed by "Orders".

Your tracking number will not activate to show movement until the parcel is scanned in at the first courier-specific sorting facility, generally 24 hours or so after you receive your shipping notification.

Please note:

  • Before we can ship your order, we may need to confirm some additional details with your card issuer.
  • Our delivery time starts from the moment an order begins processing and includes a 24 - 48 hour period where your items will be packed and shipped from our warehouse. This can take slightly longer during sale.
  • Inclement weather conditions and international customs are also not factored into delivery time and may cause delays.

If you require further assistance, please contact info@susanyin.com