Dear Customers, We hope that you and your loved ones are safe. The health and safety of our customers, employees and community across the world is our highest priority. We take the recent developments very seriously and are operating in line with advice from the World Health Organization in our studio. This includes our suppliers of packaging, as well as our delivery partners. We continue to ship globally, and parcels will still be delivered in a timely manner. If any possible delays might occur with your order, you will be notified. Please rest assured that we continue to monitor the situation and to take all necessary precautions. We will all get through this together. Please enjoy Free delivery and returns within the US on orders over $100 Dear Customers, We hope that you and your loved ones are safe. The health and safety of our customers, employees and community across the world is our highest priority. We take the recent developments very seriously and are operating in line with advice from the World Health Organization in our studio. This includes our suppliers of packaging, as well as our delivery partners. We continue to ship globally, and parcels will still be delivered in a timely manner. If any possible delays might occur with your order, you will be notified. Please rest assured that we continue to monitor the situation and to take all necessary precautions. We will all get through this together. Please enjoy Free delivery and returns within the US on orders over $100

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We'd love to hear from you! Please contact us using the form below for any questions or comments.

We'd love to hear from you! Please contact us using the form below for any questions or comments.

RETURNS

OUR RETURN CONDITIONS HOW DO I RETURN AN ITEM/ORDER?

We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return for full refunds on most items within 14 days of your order’s delivery date. All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached.
Shipping costs incurred upon order placement are non-refundable. Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.


Items not eligible for return will be noted as such on the product page. No returns or exchanges will be accepted on the following categories considered Final Sale: Sale items Fine Jewelry Skincare products Customized items One Of A Kind items Wedding dresses Vintage items If you require further assistance, please contact INFO@SUSANYIN.COM


REFUNDING THE PURCHASE Once the return has been checked by our team, you will receive an email regarding the returned items. We will refund you as quickly as possible.

Please Note:

  • The refund is always credited to the payment method with which the original purchase was made
  • The refund is always credited in the same currency as the original purchase
  • If you are returning a gift. The refund is always credited to the purchaser’s account. For security reasons, we are not authorized to refund a different account
  • If the purchase was made with a gift card, a new gift card will be issued


The time it takes to receive your refund depends on the payment method or your credit card provider If you require further assistance, please contact INFO@SUSANYIN.COM